Operational Excellence – Automating for Efficiency and Security

• Process Automation: Reducing manual tasks and operational bottlenecks through digital automation.

• Financial Efficiency: Enhancing financial accuracy and reducing revenue leakage.

• OT Security: Protecting operational technology and integrated digital environments.

Enterprise Agility – Optimising ERP & Applications

• Unified Operations: Maximising productivity and transparency with integrated enterprise applications.

• Adaptive Platforms: Leveraging ERP systems to respond swiftly to changing business demands.

• Seamless Integration: Ensuring smooth interoperability across core business functions.

AI-Powered Integration – From Data Insights to Strategic Action

• Instant Intelligence: Transforming operational data into actionable, AI-driven insights.

• Automated Compliance: Streamlining document management and compliance verification with AI.

• AI in Action: Embedding intelligent decision-making across enterprise operations.

Optimising IT & AI Investments for Maximum Business Value

• Visibility & ROI of IT Spend – Aligning IT budgets with business goals to drive efficiency and growth.

• Technology Business Management (TBM) Frameworks – Enhancing cost transparency and accountability

• Managing IT Infrastructure Complexity – Balancing cloud, hybrid, and on-premise models for performance and cost control.

Data Fundamentals – Building the AI-Ready Enterprise

• Data as the Foundation for AI: Ensuring data quality, governance, and integration for AI success.

• Breaking Data Silos: Strategies for data unification and compliance with evolving regulations.

• Optimising Data Infrastructure: Balancing multi-cloud, hybrid, and on-premise models for accessibility and cost efficiency.

From Data to Actionable Insights & Strategic AI Use

• Actionable Insights: Leveraging analytics and automation to convert data into strategic business outcomes.

• High-Impact AI Use Cases: Identifying AI opportunities across industries.

• Balancing Innovation & Risk: Ensuring compliance, ethical AI governance, and responsible data strategies.

Key Themes:

• AI-First Transformation Strategy: Integrating AI across sales, service, and internal operations for measurable business impact.

• Hyper-Automation at Scale: Building intelligent automation hubs to improve efficiency and elevate CX simultaneously.

• Augmented Financial Services: Blending human and AI capabilities in high-touch domains like sales and customer care.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

M.O.V.E. Strategic Program – A Digital Transformation Journey to Drive Impact

• Rangam Bir, Chief Executive Officer, AmMetLife Insurance Berhad.

Innovative Customer Experiences at GCash: Providing Care at Scale, powered by the Automation Center of Excellence (ACoE)

• Michelle Santos, AVP of Automation Center of Excellence, GCash.

FWD Vietnam New Sales Flow

• Thanh Tri Nguyen, Head Of Information Technology, FWD Vietnam Life Insurance Company Ltd.

TymeX AI Platform: Enabling Scalable, Secure, and Responsible AI for Digital Banking

• Hao Hua, Senior Research Engineer - Artificial Intelligence, TymeX.

Key Themes:

• Citizen Developer Empowerment: Building agile, low-code ecosystems to drive internal innovation and responsiveness.

• Omnichannel CX Delivery: Delivering seamless, cross-platform customer journeys in real-time.

• Banking-as-a-Service (BaaS): Modular platforms enabling speed, flexibility, and digital innovative integration.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Growing a Citizen Developer Ecosystem in PT Bank Central Asia TBK

• Lidia Rik Rik Kumala, Assistant Officer Digital Factory, PT Bank Central Asia Tbk.

Privilege – Mobile Application

• Sorawan Tamrongtamratn, Vice President, Bangkok Bank Public Company Limited.

Techcombank Business - Corporate Digital Banking

• Henry Lam, Head Of Corporate Digital Banking, Techcombank.

OCB OMNI 4.0

• Ho Xuan Mai, Branding and Communications, Orient Commercial Joint Stock Bank (OCB).

Key Themes:

• Digital Financial Access: Expanding reach to the unbanked and underbanked through mobile and agent-based innovation.

• Embedded Trust Building: Redesigning onboarding and user experience for inclusion without compromising risk controls.

• Human-Digital Hybrid Models: Blending community agents, mobile platforms, and education for real-world adoption.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Empowering Financial Inclusion through Digital Transformation

• Yap Yik Yen, VP of Innovation & Excellence, Bank Simpanan Nasional (BSN).

UNO Digital Bank innovates by providing Filipinos a fast and easy way to achieve their desires

• Utkarsh Saxena, Head Of Assets, UNO Digital Bank.

Goodbank

• Jove Tapiador, President, Rural Bank of Silay

RCBC ATM Go

• Lito Villanueva, Executive Vice President And Chief Innovations And Inclusion Officer, Rizal Commercial Banking Corporation.

Key Themes:

• Data-Powered Personalization: Tailoring property and lifestyle experiences through intelligent customer insights.

• O2O Real Estate Journeys: Seamlessly integrating online and offline channels in real estate discovery and transactions.

• Real Estate Innovation Strategy: Digitally transforming the full customer lifecycle—from acquisition to loyalty.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Villaggio Privilege Club

• Abdullah Sayeed Asraf, Center Head, Summarecon Villaggio Outlets.

UEM Sunrise: Pioneering a New Era of Homebuying

• Hasniza Mohamed, Director Of Digital & Innovation Technology, UEM Sunrise Berhad.

“The1 BIZ” The Innovation Marketing Intelligence Platform

• Wattinaporn Banthuchai, Head Of Customer Strategy & Engagement Central Pattana Plc.

Vinhomes O2O

• Loi Vo, CTO, Vinhomes JSC.

Key Themes:

• Citizen-Centric Platforms: Redefining public service access through unified digital government services.

• Service Personalization at Scale: Elevating customer and citizen experience through integrated, mobile-first journeys..

• Sustainable Digital Operations: Leveraging automation and data for greener, smarter delivery across services.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

eGovPH Superapp

• David Almirol, Undersecretary, Department of Information and Communications Technology.

Empowering Customers Through Digital Transformation: The MobileAP Journey

• Melody Lim, AVP of Customer Experience, Aboitiz Power.

iFAE: Empowering Smarter, Greener, and More Efficient Property Management

• Neoli Mae Kho, VP Finance and IT, First Oceanic Property Management Inc.

SM Life: Elevating Employee Experience and Connectivity

• Geoffrey Tan, Senior Assistant Vice President, Systems Development Head, SM Prime Holdings, Inc.

Key Themes:

• Passenger-Centric Innovation: Redesigning travel experience through personalization, automation, and seamless service.

• AI for Operational Efficiency: Transforming flight operations, logistics, and travel services through intelligent systems.

• Smart Travel Infrastructure: Leveraging data and digital platforms to build connected, adaptive aviation ecosystems

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Smart Travel Solutions: Revolutionizing Travel Experience with Real-Time AI

• Irvan Bastian Arief, VP of Data Science, Machine Learning Engineering and Tech G-PRO, tiket.com.

Digital Transformation for Seamless Airport Operations & Passenger Experience

• Warrawut Santaveesuk, Director of Enterprise Digital Solutions Department, Airports of Thailand PCL.

THAI Cabin Connect

• Taviroj, Songkumpol, Chief Of Corporate Strategy, Thai Airways International Public Company Limited.

Key Themes:

• AI-Driven Operational Optimization: Leveraging intelligent applications to drive efficiency in industrial and environmental systems.

• Sustainable Digital Transformation: Using digital tools to promote greener operations and resource efficiency.

• Smart Infrastructure for Risk Reduction: Enhancing safety and predictability across industrial, environmental, and agricultural ecosystems.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Digital Transformation for Industrial Area

• Dedi Apriyanto, Head Of Information, Communication And Technology Division, PT Surabaya Industrial Estate Rungkut (SIER).

SiCantik (AI‐Driven Application)

• Tijani Rijal Fadhilah, Engineering Expert, PT Borneo Indobara.

AquaPro: Smart Shrimp Farming Transformation

• Chaturapat Thanawut, Manager of Product Owner, AXONS.

REC Aggregator

• Malchutar Kingnet, Head Of Strategic Partnership, INNOPOWER Company Limited.

Key Themes:

• B2B Digital Commerce Revolution: How AI-powered platforms are transforming traditional wholesale-retail relationships.

• Visual AI for Shelf Intelligence: Applying image recognition to optimize retail execution, shelf compliance, and in-store performance.

• Loyalty Through Data-Driven Personalization: Turning first-party data and AI insights into smarter, more adaptive loyalty experiences.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Appwards Kasosyo as B2B WS to RT E-Ordering Platform in the Philippines

• Mabelle Zinah Corpuz-Tan, Manager of Wholesale Channel, PMFTC INC.

Analyze Shelf Execution through Image Recognition

• Pattanaorn Tangkapaisarn, Information Technology Director, Procter & Gamble.

The 1 – AI-Powered Data & Insights-Driven Loyalty Transformation

• Jiradej Ekthumrong, Data Analytics Principal, The 1, Central Group.

Key Themes:

• AI as the Retail Ecosystem Orchestrator: Unifying siloed retail functions into a seamless AI-driven workflow.

• Autonomous Decision-Making in Retail: How AI agents transform operations to enhance service and loyalty.

• Financial Inclusion Through AI: Democratizing access to advanced tools for underserved SME retail segments.

2025 ASEAN Enterprise Innovation Awards Finalist Showcase:

Driving the Future of Commerce: AI-Enabled Success Through Retail Ecosystem Empowerment

• Nessia Marthalia, Manager of Commercial Innovation, PT Hanjaya Mandala Sampoerna.

ChefBot

• Ashish Arora, Head of Data Analytics & AI, Central Food Retail Group.

Finviet NextGen: Intelligent Retail Transformation

• Thao Vy Vo, Business Intelligence Lead Cum BOD Assistant, Finviet Technology Corporation.

Data Fundamentals – Building the AI-Ready Enterprise

• Data as the Foundation for AI: Ensuring data quality, governance, and integration for AI success.

• Breaking Data Silos: Strategies for data unification and compliance with evolving regulations.

• Optimising Data Infrastructure: Balancing multi-cloud, hybrid, and on-premise models for accessibility and cost efficiency.

From Data to Actionable Insights & Strategic AI Use

• Actionable Insights: Leveraging analytics and automation to convert data into strategic business outcomes.

• High-Impact AI Use Cases: Identifying AI opportunities across industries.

• Measuring AI ROI: Aligning AI investments with business goals for efficiency and growth.

Agentic AI – Navigating Autonomous Decision-Making

• Balancing Innovation & Risk: Ensuring compliance, ethical AI governance, and responsible data strategies.

• Agentic AI & Automation: Leveraging AI-driven decision-making and autonomous agents.

Data Fundamentals – Building the AI-Ready Enterprise

• Data as the Foundation for AI: Ensuring data quality, governance, and integration for AI success.

• Breaking Data Silos: Strategies for data unification and compliance with evolving regulations.

• Optimising Data Infrastructure: Balancing multi-cloud, hybrid, and on-premise models for accessibility and cost efficiency.

From Data to Actionable Insights & Strategic AI Use

• Actionable Insights: Leveraging analytics and automation to convert data into strategic business outcomes.

• High-Impact AI Use Cases: Identifying AI opportunities across industries.

• Measuring AI ROI: Aligning AI investments with business goals for efficiency and growth.

Agentic AI – Navigating Autonomous Decision-Making

• Balancing Innovation & Risk: Ensuring compliance, ethical AI governance, and responsible data strategies.

• Agentic AI & Automation: Leveraging AI-driven decision-making and autonomous agents.

Zero Trust: From Buzzword to Best Practice for the Modern Enterprise

• Understanding the core principles of Zero Trust security

• Implementing Zero Trust across different IT environments, including cloud and on-premises

• Addressing common Zero Trust implementation challenges such as legacy system integration, user training and transparency in data practices

• Measuring the effectiveness of a Zero Trust strategy

Zero Trust in the Age of AI: Navigating New Frontiers in Cybersecurity

• How AI can enhance Zero Trust by automating threat detection, improving access controls, and enabling continuous verification

• Augmented Intelligence: Human-AI collaboration in Zero Trust security for smarter threat detection and adaptive response

• Seamlessly incorporating AI into existing infrastructures to sustain robust Zero Trust defenses

Zero Trust in the Age of AI: Navigating New Frontiers in Cybersecurity

• Challenges posed by AI, such as adversarial AI attacks, data poisoning, and the need to secure AI models themselves

• "Security-first" approach to AI development and deployment, embedding security in the AI lifecycle

• Balancing AI-driven security with strict adherence to privacy regulations and ethical standards

Technological Revolution: Reimagining Insurance in the AI Age

Key themes to address:

• Data-Driven Customer Experiences: How advanced analytics and AI are personalising insurance offerings and streamlining customer interactions.

• Agile Beyond IT: Discover how innovative agile methodologies are reshaping entire organisations, from product development to customer service.

• The Digital Insurance Landscape: Uncover the far-reaching implications of emerging technologies on underwriting, claims processing, and risk assessment.

Strategic AI & IT Investments - Driving Business Growth and Innovation in Thailand

Discover key insights and strategies to drive strategic AI & IT Investments with discussion themes on:

• AI & Data Innovation for Business Growth
• Optimising IT & AI Investments for Maximum Business Value

AIBP Ask Me Anything (AAMA) with Minli Ng, Standard Chartered | Akanksha Batura Pai, Sinoda Shipping Agency | Imelda Harsono, Samator Indo Gas tbk

This is a closed-door event.

Reach out to your AIBP Contact Point to find out more

Digital Innovation for Enhanced Customer Experience and Operational Agility

Key themes to address:

• Exploring the ongoing digital transformation within the Malaysian insurance sector and the imperative to enhance customer-facing digital capabilities. However, foundational gaps persist:

  • Legacy Systems: Many insurers struggle with outdated IT infrastructure that limits AI scalability. Across ASEAN, 78.5% of enterprises anticipate an increasing investment in AI, 51.2% of them cite difficulty integrating AI into existing systems as a barrier and lag in modernizing core systems.

• Identifying strategies that insurance providers can implement to effectively balance meeting customer expectations while addressing internal operational challenges.

Discover the insights into Malaysia’s cyber security landscape, tailored for Singapore-based cyber security companies, this session offers a deep dive into the opportunities, challenges, and trends shaping Malaysia’s digital security ecosystem. Gain an understanding of the market dynamics, regulatory environment, and strategic partnerships that can enable Singapore based cyber security businesses to expand and thrive in Malaysia.

This exclusive cybersecurity online discussion explores three pivotal topics related to the role of technology in our business and broader digital ecosystem, looking at:

• The role of digital trust in fostering innovation and digital transformation

  • Explore the relationship between digital trust and business agility in a rapidly changing technological landscape

• Addressing the human element in digital trust

  • Discuss the importance of digital literacy and user education in building a culture of trust

  • Examine the impact of social engineering and how IAM/PAM can mitigate human-centric vulnerabilities

• The future of digital trust ecosystems

  • Explore the concept of decentralized identity and its potential impact on traditional IAM/PAM models

  • Discuss the challenges and opportunities in creating interoperable trust frameworks across organizations and industries

Invited panelists:

• Raditio Ghifiardi, VP of Security Strategy & Architecture, Indosat Ooredoo Hutchison

• Suresh Sankaran Srinivasan, Group Head - Cyber Security & Data Privacy, Axiata

• Azril Rahim, Head of Cyber Threat Intelligence Management, Tenaga Nasional Berhad (TNB)

This exclusive cybersecurity online discussion will spotlight the burgeoning business opportunities in Malaysia and Indonesia's rapidly evolving cyber security landscapes. Both nations are experiencing significant growth in their digital economies, presenting lucrative prospects for cyber security firms looking to expand their footprint in Southeast Asia.

Key Market Insights:

• Malaysia

  • The cybersecurity market is on a steep growth trajectory, projected to more than double from RM0.95 billion in 2023 to RM2.06 billion by 2028.

  • A substantial talent gap exists, with the government aiming to cultivate 25,000 cybersecurity professionals by 2025.

  • Fraud remains the predominant cyber threat, with 2,778 cases reported as of August 2024.

• Indonesia

  • The cybersecurity market is poised for explosive growth, expected to reach $3.39 billion by 2028, with a remarkable CAGR of 24.19%.

  • Indonesia faces an alarming rate of about 3,300 cyberattacks per week, the highest in Southeast Asia.

  • A critical skills shortage persists, with the country requiring approximately 100,000 cybersecurity experts to safeguard its digital assets.

This discussion will delve deeper into these insights along with key cybersecurity trends, providing attendees with actionable insights for successful market entry and expansion in Malaysia and Indonesia's cybersecurity sectors.

Invited panelists:

• Ybhg. Dato' Ts. Dr. Haji Amirudin Abdul Wahab, Chief Executive Officer, CyberSecurity Malaysia

• Lieutenant General (Ret.) Hinsa Siburian, Chief, National Cyber and Crypto Agency, Indonesia (Badan Siber dan Sandi Negara, BSSN)

Sources:

• https://www.itnews.asia/news/malaysia-ramps-up-cyber-security-defense-to-stem-rising-fraud-and-ransomware-attacks-612379

• https://www.mordorintelligence.com/industry-reports/malaysia-cybersecurity-market

• https://techforgoodinstitute.org/blog/expert-opinion/indonesias-cyber-resilience-at-the-epicenter-of-asean-digital-economy-growth/

AI-Powered, Human-Centered: Where Customer, Employee, and Tech Experiences Converge

Working group discussing:

• Integration of Customer and Employee Experiences:

  • Combining customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) into a holistic TX strategy

  • The importance of employee satisfaction in delivering superior customer experiences

  • Creating seamless journeys for both customers and employees

• Omnichannel and Integrated Experiences:

  • Providing frictionless journeys across various channels (digital, physical, kiosks, walk-in banking, online portfolios)

  • Ensuring consistency across all touchpoints (web, mobile, IoT, branches, call centers)

  • Creating a unified view of the customer across all channels

• AI and Data Analytics:

  • Leveraging generative AI for personalization and real-time insights

  • Using AI-driven intelligence and analytics for enhancing customer interactions

  • Implementing AI-based solutions like cash flow forecasting and conversational experiences

• ROI and Performance Metrics:

  • Measuring the success and ROI of TX initiatives

  • Linking TX investments to financial, strategic, and operational performance

  • Strategies for scaling business into the future

Working group discussing:

• Mitigate Risks through Proactive Cyber Risk Management and Resilience Strategies

• Explore Governance Frameworks for Cloud and Data in Emerging Technologies

• Leveraging Technologies to Strengthen Cyber Resilience in a Dynamic Threat Landscape