Singapore could introduce AI agents to help improve public services: Josephine Teo

Artificial intelligence (AI) agents, or software systems using AI to autonomously complete tasks on behalf of users, could be used to help improve Singapore’s public services in the years to come, said Minister for Digital Development and Information Josephine Teo on Thursday (Aug 28).

Mrs Teo said that this could be in the form of helping social workers provide basic guidance to clients in meeting administrative requirements, or to help business owners navigate through the process of identifying which government agency they need to deal with.