Bank branch closures set to hit staff more than AI

Artificial intelligence (AI) adoption in Thailand's banking sector is unlikely to have a rapid impact on employment, with the decline in bank staff primarily driven by branch closures, according to the central bank governor.

The Bank of Thailand's governor, Vitai Ratanakorn, said during a media briefing earlier this month that the reduction in the banking workforce has mainly resulted from branch rationalisation rather than AI adoption.