Panel Discussion on Innovation at Pace: The Agile Approach to Excellence
Digitalisation in the workplace encompasses a spectrum of digital technologies and rapidly evolving applications, spanning from digital communication and information tools (ICT) to robots and artificial intelligence (AI). Recent years have witnessed an accelerated digital evolution of numerous workplaces across ASEAN, and opinions regarding the advantages and drawbacks of digital technologies' impact are highly divergent. How can leaders rationalise investments in digital tools while simultaneously ensuring the continuity of employment for their workforce?
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Discussion Themes
Skill Adaptation in the Age of AI and Automation
Ethical Considerations in New Workplaces
Human - Automation Collaborations
11:30 - 11:45AM: (Presentation) Sarawak Energy's Smart Retail: Embracing Agility and Elevating Digital Customer Experience
Abby Sie, Head of Line of Business Portfolios, ICT, Sarawak Energy
11:45 - 12:00PM: (Presentation) Empowering Digital Transformation: Unleashing the Potential of AI and Low-Code in Software Development
Andri Agustinus, Regional Vice President, Solution Architecture for APAC, OutSystems
12:00 - 12:45 PM: (Panel Discussion) Innovation at Pace: The Agile Approach to Excellence
Altona Widjaja, Head of Digital and Payment Solutions, OCBC Indonesia
Ephraim Gunawan, Head of IT, HM Sampoerna
Abby Sie, Head of Line of Business Portfolios, ICT, Sarawak Energy
12:30 - 2:00 PM: (Private Workshop) Agile Innovation - capped at 15 participants
Agenda
According to over 1,200 enterprise respondents, these are the top 5 Challenges to Digital Transformation in Indonesia
… and these are the technology investments being made
Highlights from 2023 ASEAN Advisory Board Meetings
Bridging expectations for digital transformation - Thailand
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Enterprises know that technology works, but adoption is tied to the value end users see: solution providers need to understand the pain points of end-users (beyond IT/tech teams) in order to encourage adoption
Need to bridge technology and business, and rethink the value-add of people: enterprises are ready to co-work (and co-create) with tech providers through knowledge-sharing
A relook at technology investment costs and pricing: is there a possibility for investment-sharing (hence risk sharing) between technology provider and enterprises to ensure successes from the beginning?
Start-up solutions are novel, but sometimes need help to be able to address a real business case: enterprises are open to validate and ready them
Cybersecurity, Food Security and ESG Goals - Malaysia
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Cybersecurity is crucial for digital transformation success as organisations become more vulnerable to cyber threats.
Investing in proactive cybersecurity measures is essential for protecting digital assets and infrastructure.
Food security is a significant issue in Malaysia, and measures need to be taken to ensure the country's food supply remains secure and sustainable.
Integrating ESG goals into business operations and decision-making processes can provide long-term benefits beyond compliance.
Standardisation of ESG metrics and regulatory guidance is necessary to ensure consistent implementation across different companies and industries.
Value Optimisation for Enterprise Innovations - Philippines
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On deciding which digital capabilities to manage centrally to drive efficiencies, it is important to measure scalability in reducing the cost to serve, while managing time resources spent.
On increased cybersecurity risks, a centrally guided cybersecurity roadmap is crucial for conglomerates, with businesses at varying degrees of digital maturity. The discussion highlighted the importance of the minimum viable security product (MVSP), which establishes a baseline security checklist for effective cybersecurity management in the evolving digital landscape.
On enabling a hybrid work model. The shortage of skilled digital workers in the Philippines means that organisations that wish to hire these resources have to offer a hybrid work environment as table stakes. However the availability of technologies such as 3D modelling has also made previously resource intensive work such as maintaining remote sites more efficient. Several companies have also started exploring how to use generative AI to plug the gap. Philippines, with the youngest median age of 25.7 amongst the ASEAN-5, seems to be an an inflection point when it comes to the evolution of work culture
On conglomerates, business consolidation and the value it provides. Mergers and acquisitions are key tools to utilize in extracting value and the Philippines has seen its fair share of consolidation, especially within the banking industry. Discussions centred around creating effective shared services and utilizing scale for technology adoption.
Embracing Volatility, Maximising Value - Indonesia
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As businesses adjust to a post-pandemic world, they face a rise in digital service demand. Anteraja's CEO discusses the need for operational strategy adjustments. Healthcare companies seek innovation in customer outreach. Investing in technology and digital infrastructure is crucial for resilience and competitiveness.
Market volatility demands agile adaptation from businesses. Blue Bird Group's President Director, Pak Sigit Djokosoetono, highlights the impact of fluctuating supply and demand, evolving consumer behavior, and external factors like global politics and natural disasters. To succeed, enterprises must enhance productivity, manage costs, and embrace adaptability and agility. Predicting future demand is challenging amidst volatility. In healthcare, supply chain disruptions and inflation increase costs, but technology can help improve services and reduce expenses. By optimizing internal operations, businesses can maintain control while waiting for a better environment.
Investing in technology is no longer enough for success in today's business landscape. Enterprises need transparency and collaboration with tech providers to achieve desired outcomes. Transitioning to newer technology should consider long-term financing costs. Alliances with tech giants drive efficiency and productivity. Partnering with technology providers enhances business effectiveness.