On deciding which digital capabilities to manage centrally to drive efficiencies, it is important to measure scalability in reducing the cost to serve, while managing time resources spent.

On increased cybersecurity risks, a centrally guided cybersecurity roadmap is crucial for conglomerates, with businesses at varying degrees of digital maturity. The discussion highlighted the importance of the minimum viable security product (MVSP), which establishes a baseline security checklist for effective cybersecurity management in the evolving digital landscape.

On enabling a hybrid work model. The shortage of skilled digital workers in the Philippines means that organisations that wish to hire these resources have to offer a hybrid work environment as table stakes. However the availability of technologies such as 3D modelling has also made previously resource intensive work such as maintaining remote sites more efficient. Several companies have also started exploring how to use generative AI to plug the gap. Philippines, with the youngest median age of 25.7 amongst the ASEAN-5, seems to be an an inflection point when it comes to the evolution of work culture

On conglomerates, business consolidation and the value it provides. Mergers and acquisitions are key tools to utilize in extracting value and the Philippines has seen its fair share of consolidation, especially within the banking industry. Discussions centred around creating effective shared services and utilizing scale for technology adoption.